Refer the matter to The Property Ombudsman
Please note that the Property Ombudsman will only review complaints made by consumers. Please follow this link for more information: https://www.tpos.co.uk/consumers/how-to-make-a-complaint
Our Complaints Procedure
Speak to your property manager or Negotiator
In order that your concerns are addressed as efficiently as possible, we ask that you first raise them in writing with your Property Manager or Negotiator.
Escalate to a Team Manager
You can escalate your complaint by writing to the relevant Team Manager.
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within fifteen working days.
Escalate to a Director
You can further escalate your complaint by writing to Hindhead Property's Director at this address:
Hindhead Property
Louis Orozco Lopez
18 Mannamead Road
Plymouth
Devon
PL4 7AA
This complaint will also be acknowledged within three working days of receipt and an investigation undertaken by a Compliance Officer.
A formal written response will be sent to you within fifteen working days.
Once the Director has investigated your complaint, the Director will send you a letter expressing his/her final view. This will include details of any offer we are willing to make. It will also advise you that you are entitled if you remain dissatisfied to refer the matter to The Property Ombudsman within twelve months for a review.
Refer the matter to The Property Ombudsman
Please note that the Property Ombudsman will only review complaints made by consumers. Please follow this link for more information: https://www.tpos.co.uk/consumers/how-to-make-a-complaint