Refer the matter to The Property Ombudsman

Please note that the Property Ombudsman will only review complaints made by consumers. Please follow this link for more information: https://www.tpos.co.uk/consumers/how-to-make-a-complaint

Our Complaints Procedure

Speak to your property manager or Negotiator

In order that your concerns are addressed as efficiently as possible, we ask that you first raise them in writing with your Property Manager or Negotiator.

Escalate to a Team Manager

You can escalate your complaint by writing to the relevant Team Manager.

Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.

A formal written outcome of the investigation will be sent to you within fifteen working days.

Escalate to a Director

You can further escalate your complaint by writing to Hindhead Property's Director at this address:

Hindhead Property
Louis Orozco Lopez
18 Mannamead Road
Plymouth
Devon
PL4 7AA

This complaint will also be acknowledged within three working days of receipt and an investigation undertaken by a Compliance Officer.

A formal written response will be sent to you within fifteen working days.

Once the Director has investigated your complaint, the Director will send you a letter expressing his/her final view. This will include details of any offer we are willing to make. It will also advise you that you are entitled if you remain dissatisfied to refer the matter to The Property Ombudsman within twelve months for a review.

Refer the matter to The Property Ombudsman

Please note that the Property Ombudsman will only review complaints made by consumers. Please follow this link for more information: https://www.tpos.co.uk/consumers/how-to-make-a-complaint